The effort to navigate sales was more than I expected
My experience with the sales and pre-purchase communications at WFHI was more demanding than I had anticipated. It involved repeated exchanges and some waiting periods that felt rather long, especially when I was trying to understand the full scope of the software capabilities and training offerings. Each time I thought I had clarity on the details, a new question or conflicting piece of information would come up, requiring more back and forth. While the staff were consistently polite and professional, the overall process seemed too drawn out, possibly due to a lack of comprehensive upfront guidance. This meant I had to invest quite a significant amount of time just sorting out basic information before deciding whether to proceed. One aspect that I could acknowledge was the thoroughness of the responses once I made contact. Yet, the overall effort and time commitment made the pre-purchase phase rather taxing.