The effort to learn felt like a steady climb
The onboarding and training process with WFHI required quite a bit of effort on my side. For instance, one specific moment that stood out was when I reached out to support about the dialer tool not syncing properly with the database. That time, the response was fairly quick and helpful, which was a relief. Aside from that incident, the overall responsiveness of the team felt inconsistent; sometimes it took longer than expected to get answers. The training materials themselves were comprehensive, but it took a lot of individual effort to put it all together and understand how each feature would fit into my workflow. I found myself spending extra hours just experimenting with the software rather than following a guided approach. The automatic updates sometimes introduced small changes that I wasn’t immediately informed about, which added to the learning curve. The invoicing and payment process was reasonably clear, but again required checking various emails to confirm details. So overall, learning and setting up with WFHI was a manageable but not an effortless task. It took a fair amount of patience and self-driven effort to reach full functionality, and while some support was helpful, it wasn’t entirely seamless throughout.