The effort to get support was more than expected
When I first signed up for the software, I was hopeful about the telephonic support they promised. However, my experience was mostly frustrating. I reached out multiple times expecting clear, confident guidance but often felt like I was getting vague responses that didn’t fully address my concerns. Compared to other services I’ve tried, the support felt slow and inconsistent, which made me less confident as the days passed. The automatic updates worked fine and didn’t disrupt anything, which I appreciated, but that wasn’t enough to balance out the difficulty in getting help. The signing-up process was straightforward, and invoicing was clear, so those aspects met expectations. Still, the communication efforts required quite a bit of patience on my part. In contrast to what I expected, the overall experience with their support left me uncertain about relying on their service for more complex issues, despite the software’s decent base features. I had hoped for quicker resolution and more reassuring exchanges, but it took considerable effort and repeated calls before I even felt a little confident in their assistance. So overall, the software works but support is a weak point.