The effort to get some clarity was excessive
My initial contact with WFHI before purchase required numerous attempts to get timely responses. I found the representatives prolonged the back-and-forth without clear answers. This delay caused significant frustration as I was eager to see how the software and training might fit my remote workflow. Even after repeated efforts, some basic clarifications about invoicing and software features were not promptly addressed. Their communication was inconsistent, making it difficult to assess the true capabilities and onboarding process without delays. While I understand some wait times are normal, the overall responsiveness seemed below reasonable service expectations. The one aspect that did meet my expectations was that when an official reply eventually came, it was courteous and detailed. Still, the effort it took to reach that point was more than I expected for a software service provider. This experience lowered my confidence going forward with WFHI, as the sales and pre-purchase communication left much to be desired.