The effort to get software access was exhausting
My experience trying to gain access to the WFHI software was frustrating from the start. After completing the sign-up process, there was an unexpected delay before I even received my login credentials. I reached out to support hoping for quick assistance, but the responses were either slow or deferred. When I finally managed to log in, some key features, like the dialer and the database, were not functioning as expected. I called support multiple times over several days to troubleshoot, but each time it felt like a back-and-forth without resolution. The automatic updates made things confusing because I was unsure if they had resolved previous issues. Overall, the entire process of getting software access was more time-consuming and stressful than I anticipated, making me question the efficiency of their support system.