The effort to get helpful responses was noticeable
The team was pretty responsive when I reached out with questions about the sales process and the initial steps. It took a bit of repeated follow-ups to get detailed answers though, so while generally good, the responsiveness wasn’t completely smooth from the start. I liked that the invoicing and signup were clear, and after the initial back-and-forth, the pace sped up. Still, at one point I wished the person helping me could have anticipated my questions instead of having to ask them myself. Overall, I felt supported but with some room for streamlining. The software demo session was informative once it happened, but scheduling it took a few tries. So yes, the effort was there on their part but it required matching patience on mine too. It’s not a big deal but I’m mentioning it because it shaped my first impression.