The effort to get clear answers was exhausting
You really made the support process a challenge. From the outset, I found it frustrating how many calls and follow-ups it took just to get basic help with the software. The telephonic support was inconsistent, often leaving me unsure if my issues were being understood or escalated properly. I appreciate that there was at least some attempt to be patient with my questions, but overall it felt like I was pushing very hard for every slight bit of confidence. The calling tools sometimes worked fine, but mostly I was left wondering if my problems would ever resolve. By the end, I don't think I was any more confident about using the software efficiently than when I started. It’s hard for me to recommend this level of communication given how draining the whole experience was.