The effort to get billing sorted was exhausting
I had a very difficult time with the billing and payments process. It was supposed to be straightforward, but the responsiveness of the team was really lacking. Every time I tried to get an answer about an invoice or a payment, I had to chase them multiple times across different channels. The delays caused interruptions in how I planned my workflow because I wasn't sure if the service access would continue without payment confirmation. I tried explaining the issue over calls and emails, but the responses were often generic or delayed, forcing me to explain the same problem repeatedly. The sign-up process was fine in itself, but once the payment issues started, getting clarity became a frustration. Telephonic support, which I expected to be quicker, often had long wait times and sometimes didn't provide the detailed assistance I needed. What really added to the difficulty was the lack of proactive updates or confirmations after payments were made, creating uncertainty. Ultimately, the whole experience felt very time-consuming and stressful, detracting from the actual usefulness of the software and training. I wish the invoicing and payment communication had been handled more efficiently to avoid so much back and forth.