The effort to fix problems was way more than expected
Honestly, the training and onboarding experience felt like more work than I expected at first, especially when things started going wrong. There was one afternoon when the calling tools just wouldn’t behave as they were supposed to, and I had to spend a considerable amount of time troubleshooting with the telephonic support team. While the support staff tried to guide me patiently, it took multiple calls and repetitive explanations before even basic fixes were found. It felt like the automatic updates sometimes caused more confusion than smooth fixes, since after one update some features temporarily stopped working right. On top of that, the labels in the training didn’t always prepare me for what could go off track, so I found myself backtracking several steps trying to understand what was happening. I do have to admit that the sign-up and invoicing process was handled pretty well, straightforward and without delays. But otherwise, the entire experience required more effort than I anticipated, like I had to really push through to keep things working. Looking back, the onboarding should have included clearer warnings or guides for when problems arise, because trying to fix the issues on my own was exhausting and not very efficient. I’m not saying the software is bad, but the effort needed to cope with unexpected troubles was definitely something I was not ready for.