The effort of getting consistent answers was surprisingly high
Over the course of several weeks using the software, I noticed the support was a mixed bag. At times they were quick to respond with detailed clarifications which genuinely helped me resolve minor bugs and understand new features. However, some queries about advanced dialer settings went unanswered for days, and follow-ups seemed to get lost in communication loops. The telephonic assistance was polite but lacked the depth to guide through more complex settings, which was disappointing given the promise of priority support. On the other hand, automatic updates rolled out smoothly without disrupting my ongoing work, which was a relief. The sign-up and invoicing stages were efficient, though the payment process felt slightly convoluted with multiple steps. Overall, I appreciate the responsiveness on basic issues but felt the overall experience demanded repeated effort from my side to achieve stability, reflecting a balance of effective and frustrating moments. Hence, I rate my day-to-day support experience as a fair middle ground rather than fully satisfying.