Compared to other software I've used before, the support and communication here felt quite laborious

Compared to other software I've used before, the support and communication here felt quite laborious

Compared to other software I've used before, the support and communication here felt quite laborious. I admit the telephonic support was polite and eventually got back to me, which was better than some experiences I've had. However, it often took multiple follow-ups before I got useful answers, which was frustrating because I expected a more responsive approach. The support team seemed to not always fully grasp the nuances of the software updates or the advanced features like the dialer, making troubleshooting longer than it should have been. While the invoicing and payment process was straightforward enough, it didn't quite make up for the communication delays. I understand complicated workflows can make support tricky, but for remote workflow software, I hoped for smoother engagement. The onboarding flow was also less clear compared to what I remember from my previous tools, which added to the overall effort before feeling settled. Based on all this, I find it hard to recommend without reservation because of how much follow-up it demanded.