The effort needed far exceeded what I expected
When I first signed up, I anticipated the support team would be quite responsive given the promises made during onboarding. In reality, it took multiple follow-ups over the week just to get answers on basic concerns about how the dialer integrated with the database feature. I really felt like I was chasing responses rather than receiving proactive help. That said, once the communication did come through, the telephonic support was generally clear, if delayed. I expected quicker turnaround especially for the training topics I was struggling with at the start of setting up remote workflows. Compared to other platforms I've tried, the responsiveness here was disappointing and required more patience and persistence on my part. The automatic updates that rolled out during this time also brought some glitches needing clarification, which didn’t help. So while there was some value in the support content provided, the effort needed to overcome the slow communications was frustrating and well beyond what I had hoped for initially.