the effort it took was unexpected but i got there
I started with hope since the sign-up was pretty straightforward, and the invoicing process also seemed clear enough. The dashboard and calling tools worked well initially, especially the dialer which connected calls smoothly during the first half of the week. However, by midweek I noticed the automatic updates caused some quirks in the database feature which made me pause and check a few things again. Getting through telephonic support was a mixed bag; sometimes it was quick and helpful, while other times I felt I had to explain the same issue multiple times. The training modules were useful but a bit lengthy, so it took a good chunk of time before I felt confident using everything as intended. Overall, by the end, I found myself feeling reasonably comfortable navigating the software but it definitely required more patience and effort than I had anticipated at the start. The sequence of onboarding steps could be smoother too, as some moments left me unsure what to try next without referring back to guides. Even with those hitches, I appreciate the responsiveness of support staff on most calls and the regular software updates indicated active development. So, it’s not flawless but it’s not bad either. Hopefully, the areas needing tweaks will improve with time as I keep using the platform on a daily basis.