The effort it took to find what I needed was more than expected
When I first started the training and onboarding process, I hoped it would be straightforward and quick to get up to speed with the software. However, finding the exact resources or guidance I needed was surprisingly complicated. The interface wasn't as intuitive as I had anticipated, so it felt like I had to search through various sections before landing on anything remotely useful. Although the training content seemed comprehensive, sifting through it to locate relevant parts took more time than I thought it should. That said, once I did manage to find the right materials, the actual explanations were decent enough to get me through. The onboarding steps, in theory, seemed well structured, but in practice they lacked clear navigation, which added to my frustration. I wish the workflow had been more supportive of someone trying to pick up the basics without extensive prior knowledge. The dialer and calling tools were fine after I figured out how to set them up, but the initial hurdle was significant. Automatic updates ran quietly in the background, so at least there was no hassle in keeping the software current. Telephonic support was available, but I was reluctant to call since I thought I'd just work through the confusion myself. Overall, the process required more effort than I expected at the start, though I can't deny some parts did the job once I got there.