the effort in getting help might linger
I think the telephonic support was generally decent but I’m unsure if next time I’ll go for it straight away because it did take some effort to get the answers I needed. The priority assistance is meant to speed things up but calling in and explaining my issues about the dialer and database interaction took longer than I hoped. It wasn’t frustrating outright, just time-consuming enough to make me wonder if I can resolve things by myself eventually. On the other hand, the training did cover some basics that helped reduce my reliance on support over time. Also, the invoicing and payment process was quite smooth, so once that was set I had fewer worries. So overall, I’m thankful support exists but I might try troubleshooting before calling next time, since the process did take more time than I initially expected or wanted.