The dialer works well but the database could be smoother
So, I switched to the WFHI software from another platform I was using before, and honestly, the dialer impressed me right away. It’s pretty intuitive and didn't require much fiddling, which is great because I hate wasting time on complicated tools. The calling features felt robust and reliable during the week I tested them. On the other hand, the database feature felt a bit clunky compared to what I was used to. It took some time to understand how the records were linked and accessed, and I found myself wishing for a more streamlined search functionality. That said, the onboarding and training helped bridge some of that knowledge gap. The automatic updates were helpful but occasionally introduced small changes that required me to re-learn certain navigation paths. Overall, I'm happy with the dialer's performance, but I feel the database could be smoother to boost overall efficiency.