the dialer was the biggest issue
I tried using the wfhi software thinking it would be better than the tools I used before. Honestly, it was quite frustrating. The dialer feature was the part I noticed the most because it was glitchy and often just didn’t work the way I expected. Calls would drop suddenly or connect late and it made managing workflows very difficult. Also, logging into the software itself took longer than usual and sometimes the interface froze which was annoying. I hoped the automatic updates would fix some bugs but it felt like new problems came up. The training was ok but not enough to fix my confusion with the calling tools. The overall setup was clunky compared to what I’ve seen in other software where things are more intuitive. I don't think the experience matched my needs at all, and I wish it was more polished. Honestly, the dialer alone was a big letdown for me and that’s why I wouldn’t recommend it based on my time using it.