The dialer tool was surprisingly different
Reflecting back after using WFHI's services for some time, I realize the experience had its ups and downs. Compared to what I used previously, the sign-up and invoicing were pretty straightforward and less of a hassle. However, I found the calling tools, especially the dialer, a bit different in handling than I was used to. It sometimes didn’t sync perfectly with my database, which led to a few inefficiencies. Though, the automatic updates kept improving the software without me needing to intervene, which was definitely a plus. Telephonic support was reachable but sometimes took longer than I preferred to get all my questions answered. On the whole, the software feels like a work in progress, with some standout features like the seamless payment process and consistent updates, while other parts like call management need improvement when compared to older tools I have used.