the dialer had a rough patch
So I was checking out the software to see if it would work for my sales workflow and honestly the dialer caught my eye the most. It was pretty handy when it worked right, making it easy to start calls directly through the system without switching apps every time. But then there were glitches too which got frustrating. The database was fine, helped me keep track of contacts in a simple way, but I found it could be faster. Onboarding felt pretty smooth, like the steps made sense, but sometimes updates would interrupt what I was doing, which was a bit annoying. The invoicing and payment process was straightforward though, so at least that part didn’t mess up and support over the phone was okay but took a while to get through. Overall, I’m mixed because while the dialer stood out for being useful in some ways, it also had moments where it just didn't perform well and slowed me down. The whole package has good points but also some kinks to iron out to feel fully reliable, so I’m not totally sold or totally off it.