the dialer feature was honestly pretty solid
I've used a bunch of remote workflow tools over the years and honestly the calling tool and dialer on this one performed way better than some I tried before. Usually with those other platforms, you get lag or weird hangs mid-call, which really kills the momentum but here the connection stayed stable even during back-to-back dialing sessions. The onboard setup was pretty simple and the training got me started quick enough, which was a relief compared to more convoluted software. The only downside was the telephonic support; it was reachable but kind of slow to respond, especially when compared to the live chat options I was used to elsewhere. The database integration was seamless though and really helped me keep my contacts and notes tidy, which made the calling workflow smoother. Overall, while support timing didn't blow me away, everything else about the software itself and the continuous automatic updates made it a solid tool that I'll keep using and see if support speeds up over time.