The dialer experience stood out
My first experience with the software was positive, especially when using the calling tools. The dialer was intuitive, making it easier to manage my daily calling workflow. I liked that the database feature integrated smoothly too. However, I felt a bit uncertain about whether I'd need support again when I try setting up a new workflow or using an update. While telephonic support was quite helpful the first time, I wonder if the assistance would be just as efficient for more complex issues in the future. The onboarding process was fairly straightforward though, and billing was clear overall. It might be a small thing, but I'd appreciate a few more detailed guides within the software itself, so I can rely less on external help going forward. On balance, I think WFHI’s software offers a strong foundation and makes remote workflows accessible, but some additional self-service tools could ease future use. I plan to continue using it but will be ready if I need support again.