The database feature was a notable improvement
Having used other remote workflow software before, I found this platform quite different in certain areas. The calling tools were more reliable compared to those I dealt with earlier, which was a positive surprise. However, the onboarding process felt somewhat slower and less intuitive than I expected, which slowed down setting up my workflow initially. The database feature, in particular, stood out because it was more customizable and easier to access than I had experienced previously. Still, automatic updates sometimes introduced unexpected interface changes that I had to get used to. Telephonic support was responsive but didn’t always provide the guidance I needed on more complex issues, which was a bit disappointing. Overall, the sign-up and invoicing were straightforward, smooth steps in the journey. I would say the software offers potential improvements over previous tools but has some rough edges that need addressing to be more seamless. This makes me feel cautiously optimistic rather than fully convinced at this stage.