The considerable effort from support matched my expectations
Having anticipated the level of interaction required with customer support, I found the communication effort commensurate with what was necessary throughout my period of use. The telephonic support team was responsive and maintained professionalism during each interaction. I initially thought assistance might be more automated, but found the personalized telephonic support aligned with my needs. The priority assistance service, which I used during some technical questions about the database and calling tools, was effective though required setting aside time for detailed explanations. While the support met my expectations, I was pleased to note the clarity in responses and their willingness to ensure I fully understood the procedures. Navigating the software and dealing with automatic updates was helped tremendously by the patience exhibited by support staff. On invoicing and payments, communication was clear and timely, no hitches there. Overall, the energy invested in support was adequate and helped me adapt reasonably well to the remote workflow system.