the confidence finally clicked halfway through training
I'll admit, the training and onboarding process with WFHI was a bit of a slog at first. The sessions covered everything from software setup, the calling tools and dialer, to handling the database features, but I kept feeling like I was just being fed info without really grasping the workflow. It was only about halfway through, when they showed how automatic updates happen seamlessly and how invoicing works through the portal, that something clicked for me. Understanding that made me more confident in managing the platform day-to-day. The telephonic support was okay and answered some basic doubts, but honestly, I felt like by then I had to push myself to keep up. Once I reached that point of clarity, the rest felt manageable. If they could make the early part of onboarding a bit more interactive rather than a presentation, that would help new users get confident faster. Still, by the end, I feel ready enough to use the software regularly.