The comprehensive training was good, but setup felt half-done
The onboarding process was mostly smooth and the training modules provided a solid foundation for understanding the remote workflow software. I appreciated the clear video tutorials coupled with live sessions, which helped clarify tricky points thoroughly. However, a part that stood out was how much I had to figure out by myself during the database setup. The instructions provided were generic and didn’t cater much to customizing it as per my workflow, which sometimes got confusing. It felt like the initial steps were well-supported but the latter stages left room for self-learning without ample guidance. Despite this, the calling tools and dialer training were comprehensive and user-friendly, making actual calls manageable. Overall, it was a positive experience though I wish the onboarding had included more tailored help on the database use case specific to my needs since that took additional hours to grasp fully.