The communication didn’t quite get me what I needed in time
My experience with the sales and pre-purchase communications could be described as politely disappointing. The people involved in answering my queries were kind enough and seemed sincerely interested in helping, but responses were often slow and sometimes lacked clarity. It took a few calls and messages before I could get a clear sense of what the invoicing process would look like and how payments had to be made. Even then, some details about automatic updates and their impact on the software’s features were not promptly explained, which left me hesitant. I wouldn’t say they were unresponsive, but the overall outcome ended up being a bit frustrating, as it delayed me from feeling confident enough to proceed quickly. The signup process itself was straightforward, I’ll give them that, and eventually I did get through, but this wasn’t as smooth as I had hoped. Given a little more attention to timely and thorough communication, I think it would be a better experience for newcomers.