The call when I realized support wasn’t what I thought
From the start, I expected more from the telephonic support based on the information shared before purchase. What caught me off guard was how generic the answers were when I reached out for help. I had to explain the same problem multiple times to different agents, and it felt like no one was really listening. The moment it clicked that this support would not be as hands-on as I hoped was during a call where they kept repeating the standard troubleshooting steps without understanding my specific issue with the database feature. I found myself tired of clarifying and getting little in return except scripted responses. This pattern repeated at least twice during the early onboarding. I wanted priority assistance but it usually ended up being long waits and vague solutions. The sign-up and invoicing process was fine and went smoothly, so at least that part met expectations. The training sessions were okay but could have been more tailored to actual use cases instead of generic demos. Automatic updates occasionally interfered with the dialer, and support was slow to acknowledge these bugs. Overall, the support experience felt like a disappointment compared to what I had in mind before subscribing.