4 out of 54 of 5Verified customerBilling and payments
the billing team responded quickly but some delays did happen
Overall I found the billing and payment process to be fairly responsive. When I had queries about invoices, the telephonic support answered promptly and gave clear explanations. That said, there were occasions when confirmation emails took longer than expected to arrive, which caused some unease. However, this never extended the overall processing time by more than a day. I appreciated that the initial signup and invoicing setup were straightforward and the team was courteous throughout. It felt like a well-organised system even if not perfectly swift every time. So my verdict is positive: no major issues but room for smoother communication in a couple of instances.