The billing process took far more effort than I expected
I approached the payment and invoicing phase with the assumption that the process would be straightforward and transparent. However, the actual billing cycle did not match these expectations at all, as it involved much more back-and-forth and required multiple attempts to clarify charges. I found the invoicing mechanism confusing, with unclear details that left me unsure whether I was being charged twice or missing out on some fee explanations. Setting up the payment method felt unnecessarily complicated, and it took quite a bit of time just to navigate through the options. Despite the company offering telephonic support during billing, I was often put on hold for long periods, which added to my frustration. The automated updates related to billing did not help either, as they seemed to occur inconsistently, and I didn't receive timely notifications about these changes. Given the level of effort this demanded, I honestly expected a much smoother onboarding experience regarding the payments, especially considering this was one of the first steps. Overall, the billing and payment workflow was exhausting to manage and significantly slowed down my use of the software platform, making me question if I should continue with the service going forward.