The biggest surprise was how different it felt from what I expected
When I first tried WFHI's software compared to tools I’d used before, I was pretty surprised at how different the overall setup and support process was. The invoicing and sign-up parts were streamlined, which I appreciated, but I found some aspects of the training and onboarding a little lacking in comparison to previous services I'd experienced. For example, the database management is functional but didn’t offer the kinds of integrations or customization I was used to, which made it harder to fit the workflow exactly to what I wanted. The calling tools, including the dialer, worked reasonably well, but I noticed some quirks that didn’t feel as intuitive to me. That said, the support team was reachable by phone and somewhat helpful, though responses took a bit longer than I'd hoped. Also, automatic updates were a smooth feature but sometimes introduced small interface tweaks that threw me off. Overall, the system wasn’t bad, but it didn’t quite match the polish and flexibility I was expecting based on my past software. I still think some parts were okay but overall it felt like it could use some improvements to meet my standards more closely.