The biggest frustration was the repeated waiting and phone hold times
My experience with billing and payments was frustrating mostly because of the amount of repetition and waiting involved. First, after signing up, the invoice generation took longer than I hoped, and when I followed up, I had to explain my details multiple times to different support agents over phone calls. It felt like they were not communicating internally because every call started fresh, and I spent several minutes repeating my payment method and account information. Once the payment process began, the confirmation took a long time to reach me, even though I had completed payment on their portal. When I tried to get clarification, again the delay in telephonic support and repeated verification checks extended the process unnecessarily. The invoicing documents were eventually correct but getting to that point required more patience and repeated explanations than I would expect. I appreciate the automatic updates and software usability during this time, but the billing side seriously needs better synchronization and less redundancy in communication. The slow and repetitive nature of these steps made the whole setup feel more cumbersome than it needed to be, which was disappointing since everything else was straightforward enough up to that point.