The backup support was decent but not much else
When I first tried to sign up and had an issue with the initial payment, the backup support staff actually handled it fairly well and managed to get things sorted after a few calls. However, apart from that single moment, the rest of the pre-purchase communications were a bit of a mess. I found responses to be delayed or vague, and the onboarding flow left many questions unanswered. The features sounded promising, but it felt I was left to guess much of the setup by myself, and the sales pitch was overpromising without providing real assistance. The database seemed fine and the dialer worked after some trial, but overall the experience lacked consistent support and clarity. It’s hard to shake off the feeling that I was on my own most of the time despite occasional helpfulness when things really went wrong.