The back-and-forth took more effort than I expected
I reached out to the telephonic support several times during the onboarding, mostly about the dialer settings and the database syncing with my workflow. Each call involved a lot of waiting on hold and repeating my issue, which was a bit tiring. At least the person on the other side was polite and offered clear instructions once we got past the initial confusion. However, it felt like I was going in circles because sometimes they asked me to check the same basic details again. The automatic updates didn’t always help as they sometimes introduced new options without immediate explanations, meaning I had to call support again to clarify. Signing up was straightforward enough, and the invoicing process was smooth with clear labels, so billing was one less thing to worry about. Yet, the delay and repetition in communication made me question the overall efficiency of their support, which I suppose could be improved with better internal coordination. Definitely the effort spent on calls was more than what I usually expect from other software assistance services, but I appreciate the eventual help in understanding the calling tools better.