The amount of effort to understand was more than expected
I found the training and onboarding to be less clear than I had hoped. The explanations of key software features were often technical and lacking in straightforward examples, which made it difficult to fully grasp the workflow. I spent significant time trying to decode the instructions before being able to efficiently use the dialer tool and database features. The automatic updates weren’t well explained either, and I wasn’t sure how they might affect my ongoing tasks. Although support was available, the responses sometimes felt delayed which added to the confusion. The sign-up, invoicing, and payment process was the only part that felt relatively straightforward. Still, I felt the overall learning curve was steep due to limited clarity in the training sessions and the onboarding flow. I expected a more structured and comprehensible approach given the software’s complexity. This made initial usage quite challenging and required extra effort on my part to figure things out. While the software itself has potential, the onboarding experience made it difficult to feel confident quickly.