The amount of effort needed to figure things out myself
I must say, the support team at WFHI was fairly responsive although I often felt I was navigating the software largely on my own. The onboarding process promised a smooth start, but I encountered several steps where guidance was minimal, especially in setting up the calling tools and linking them efficiently with the database. While the training modules were comprehensive, I realized that a lot of practical implementation and troubleshooting were left for me to resolve independently. It took trial and error over a few days to get everything integrated properly. Even when I reached out for telephonic support, the advice was sometimes generic, requiring me to piece together the detailed workflows myself. I do appreciate the automatic updates that kept the system fresh and consistent, but initial setup definitely demanded more effort from my side than I had expected. This experience has made me more self-sufficient, but it would have been less challenging with more direct assistance at crucial stages.