The amount of effort it took was frankly exhausting
I went into this hoping for a fairly straightforward setup with clear communication, but the reality was more complicated. The initial support interaction seemed decent—responses were polite and the information was reliable—but the sequence of steps to get things sorted didn’t always make sense. For instance, I was asked to configure the dialer before I fully understood the database setup, which caused some confusion and needless repetition. I found myself waiting on automatic updates that didn’t arrive promptly, resulting in errors during calling sessions. Even though the training tried to cover troubleshooting, it felt like the guidance jumped between topics without a logical order, making me unsure which instructions to follow first. A minor reservation I have is that the telephonic support sometimes seemed overloaded, so the wait times were longer than expected despite their willingness to help. Overall, setting up and relying on the software demanded more effort than I anticipated and was quite frustrating at times.