The amount I had to work out surprised me
Okay, so I kind of expected the onboarding and sales info to be super detailed and hold my hand through everything, but actually I ended up figuring a lot of it out on my own. Not that it was bad, but it did surprise me a bit how much I needed to explore the dashboard and calling tools without explicit guidance. The sign-up, invoicing, and payment process were pretty straightforward though, so that part was smooth sailing. What really stood out was how intuitive the database feature is once you get past the initial setup confusion. I liked that automatic updates kept improving the system without me needing to do a thing, which made day-to-day work easier. Support on the phone was helpful when I reached out, but thankfully I didn't have to do that often. All in all, I’d say I was pleasantly surprised at how much I learned by doing, even if I wished upfront training covered a few more scenarios. The process felt empowering in a way, even if it was a bit unexpected.