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WFHI review

The 'aha' moment didn’t really happen after using it daily

2 out of 52 of 5Verified customerTraining and onboarding

The 'aha' moment didn’t really happen after using it daily

Comparing the training experience I had expected with what actually happened day to day, there really wasn’t a clear moment where things clicked for me. Initially, the onboarding seemed fine, with some introductory calls and explanation of features. But as days passed, I found the daily process to be somewhat inconsistent; certain software functions that should have been intuitive required repeated attempts. I thought that regular use would eventually lead to a smoother workflow or an easy understanding of the tools, but instead, I often felt stuck or uncertain about the next steps. The training materials were detailed but not always practical for real-time issues I faced every day. I also expected telephonic support to become more helpful with experience, but it remained equally vague across calls. Overall, while the start looked promising, the ongoing journey lacked that satisfying click of things falling into place, which left me uncertain about continuing with the same level of commitment.

Prerna BanerjeeBihar, IndiaExperience: Published:
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