That one training video that finally clicked
The onboarding process had its moments where things felt a bit vague, but one particular training video really stood out for me. It dealt with setting up the database feature, and the way it covered the steps with clear visuals and examples made me feel much more confident. Before that, I was hovering over different sections of the software trying to figure out what to do next, which felt a little overwhelming. After that video, the rest of the onboarding seemed easier to navigate even if they weren't explained in as much detail. I’m still working through all the calling tools but so far the dialer interface feels intuitive enough even without detailed guidance. The only small reservation is that the training could have included a bit more on how automatic updates affect the system because I had to figure that part out by trial and error. Overall, the clarity of that one video gave me the push I needed to get moving faster with the software, and I felt supported onboarding even if some parts were a bit less clear.