That one onboarding call made all the difference
What stood out most during the onboarding process was one particular phone call that really cleared up a lot for me. Before that call, I was a bit lost trying to configure the dialer and understand the database structure. But the support team member patiently walked me through each step, which helped me build confidence navigating the software. The rest of the onboarding material was fine, though I can’t point to any other specific moment like that. Having that focused help made the biggest impression and shortened the setup time quite a bit. After that, the automatic updates felt less intimidating since I knew who to reach out for quick assistance. I think I’d probably still want that kind of guidance next time around if a major update or new feature roll-out happens.