That one helpful support moment stood out
Mostly, I found the telephonic support somewhat frustrating because most times my queries felt like they weren't fully understood or addressed promptly. It felt like I had to try explaining things multiple times during the onboarding process before anyone could guide me properly. However, I must admit one time when I was stuck setting up the database, a support agent did manage to walk me through the steps clearly and patiently, which was refreshing. Beyond that, the general communication was pretty vague and not consistently helpful. Despite these struggles, the software’s automatic updates did apply smoothly in the background, so no complaints there. I expect I might need their help again someday, but I’m not confident it will be much better than before. The sign-up and invoicing procedures seemed straightforward enough, which at least helped reduce some early hassle. Overall, this mix of support experiences leaves me pretty unsure if their service will improve when I need assistance again.