That moment when you finally get the labels
I have to say, your support team was quite helpful, but there was a hiccup with the labels and terminology used within the software. When I first accessed the system, some of the labels didn’t make immediate sense, causing a few moments of confusion on my end. But once I reached out via telephonic support, you explained the labels and functions clearly, and suddenly it all clicked. That clarity made things so much smoother going forward. It felt like you really understood the user’s perspective when you walked me through it. Still, I think the software could benefit from revising some wording to be more intuitive from the start to cut down on that initial learning curve. Apart from that, your communication was professional and on point, which I appreciate. So overall, it was a good experience but those small tweaks on wording could make a big difference for newcomers.