That moment when waiting got annoying
So, talking about the support I got, at first I was pretty optimistic. I mean, the telephonic assistance sounded like a great idea and it worked okay, but sometimes there was quite a bit of repetition. Like, I'd explain my problem, then I'd hear the same things again before they finally got it. I think the waiting time on calls could have been shorter too, especially when I had simple questions about the dialer tool settings. It was this back-and-forth that made me a little less enthusiastic. That said, once the support agent understood exactly what I needed, they were helpful. The clarity on the training side was decent, so I basically learned the steps well before reaching out. Maybe next time the waiting and repetition will be less because once it clicked properly, the issue got sorted faster.