Starting with the training, I found the layout a bit confusing initially because the modules weren’t

Starting with the training, I found the layout a bit confusing initially because the modules weren’t

Starting with the training, I found the layout a bit confusing initially because the modules weren’t in the order I expected. I went through some parts multiple times because I wasn’t sure where all the calling tools fit. But after a few sessions, especially once I dug into the database training and how it integrates with the dialer, things started to click. The onboarding flow was designed well enough to take me step-by-step, but it took a bit to see the whole picture. For example, automatic updates sometimes changed the interface, so I had to keep checking back in the docs or videos to stay up to date. The telephonic support was patient enough to walk me through when I got stuck finding certain features live in the software. I think if the training was reordered slightly to introduce the database feature right after sign-up and before calls, I would have had a smoother start. Still, the overall experience was positive, and I’m comfortable now using the software regularly.