1 out of 51 of 5Verified purchaseSupport and communication
That moment when the timings just didn't add up
I had expected the support hours to roughly match my working hours but what actually happened was disappointing. The support team was often unavailable during the times I needed help, which was frustrating because I counted on them to resolve issues quickly. Comparing it to other systems I've used, the misalignment was noticeable. It felt like the hours were set without consideration for users working standard shifts. I tried multiple times to reach out during what should have been prime hours only to find no one available. That was the moment it really clicked for me that this system might not fit well with my schedule and needs.