That moment when the support just didn’t catch on
Over the weeks of using the software, I found the overall communication with support somewhat inconsistent. On some days, calling the support was straightforward and responses were helpful, especially when navigating updates or dialing tools. However, there were moments when issues lingered without clear answers, and sometimes the database features didn’t sync as expected, which caused confusion. The onboarding process was smooth, but day-to-day use revealed occasional hiccups, particularly in telephonic support response times. I appreciated the automatic updates feature, but some changes felt sudden and required additional adaptation on my part without much guidance. While I value the easily accessible invoicing and payment system, it wasn’t always seamless to get clarifications quickly. So, while there were definitely positives such as decent software access and practical calling functions, the back and forth with support sometimes felt like a mixed bag. Overall, I’d say the experience was neither consistently good nor poor, landing solidly in the middle.