That moment when the support just clicked, or did it?
When I switched from my previous software to this system, I was hopeful about whether the support would be any better. Initially, I found the onboarding training helpful because it provided clear instructions on using the dialer and scheduling automatic updates. The telephonic support was responsive, but sometimes it took a while to connect, which reminded me of my old provider. After a few calls, though, I realized that the support staff really knew their system well, which helped resolve some tricky issues with the database integration. On the other hand, I encountered a few problems with invoicing that seemed more complicated than before, making payments a bit confusing. So while many aspects of the support matched or surpassed my earlier experience, others didn't, leading to a mixed impression overall. I'm not sure this is perfect, but at least the responsive parts encourage me to keep giving it a try and see if things improve further.