That moment when support totally ignored my urgent call
I was trying to set up the software access late in the evening and faced a critical issue with the dialer that completely stopped me. I called support expecting some prompt assistance, but after telling them about my problem, the call was surprisingly dropped and no follow-up was made. Prior to this, I had tried a couple of times to email and call, but the responses were either very delayed or generic and left me stuck. The onboarding dashboard was not loading properly, which made it hard to progress with training, and nobody offered a clear timeline for resolution. That specific moment when my call got ignored was really frustrating and made me question whether the support team really cared about resolving issues quickly. Without any real support, the whole software accessibility became a big hurdle for me to even start using it properly, which I expected to be smoother.