So, initially I was banging my head a bit because every time I called support there was some sort of

So, initially I was banging my head a bit because every time I called support there was some sort of

So, initially I was banging my head a bit because every time I called support there was some sort of waiting or I had to explain my issue multiple times. I wasn’t sure if it was just me not getting the answers or the way the communication worked. Then after a few days, I started to get used to how the support works — apparently, they have their way of checking info before giving any solution, which means you do have to be patient sometimes. One particular call stood out where I had to call about setting up the dialer with my database contacts. At first, I felt frustrated repeating details, but then they guided me step-by-step, and I realized the process was thorough and meant to avoid errors. Also, the automatic updates helped keep everything smooth without needing to contact support too often. I think the key moment was accepting that the system has a rhythm and that support is consistent, not immediate. So now, I feel the telephonic help is good enough when you factor that in and the training videos make onboarding easier too.