That moment when nothing really clicked for me
Honestly, I was pretty disappointed with the training and onboarding experience. From the start, I was expecting a guided path that would make things clear, but instead, I found myself having to puzzle out most of it alone. The instructions weren’t as detailed as I had hoped, so for key parts of the software setup, I had to spend extra hours trying to figure out what to do next. There was supposed to be some telephonic support during onboarding, but it didn’t feel very accessible when I needed quick help. It wasn’t until late into the process that I understood how the calling tools and database were supposed to function together, and even then it was more by trial and error than structured learning. I never really had a lightbulb moment where everything clicked; instead, I was often confused about what step came next or how to access the features I needed. It was frustrating because I felt a lot was left up to me to discover without proper guidance, which slowed everything down a lot.